Transforming operational friction into high-performing revenue engines.
15 years scaling enterprise tech giants and B2B SaaS ecosystems - from Expedia and Amazon to high-velocity marketplaces like Ureed. I bridge the gap between strategic vision and commercial execution, designing operating systems that turn complexity into predictable, high-margin output - driven by an Italian heritage of meticulous craftsmanship and sharp attention to detail.
Karim Mahdy
Head of Operations · Ureed
Revenue growth
Team scaled
Enterprise churn
01 — Industries
Industries I operate in.
Four ecosystems where I've engineered the operating systems behind growth — hover or tap to explore each.
02 — Impact
Executive Impact & Core Metrics.
Operational data distilled from enterprise mandates at Amazon, Expedia and Ureed.
Enterprise Scale & Growth
Cross-Functional Team Members
Managed large-scale global operations, directing senior leads and specialists across decentralized EMEA tech ecosystems.
Operational Efficiency & Quality
CSAT Improvement
Re-engineered operational frameworks and quality assurance architectures to sharply elevate customer satisfaction margins.
Faster Time-to-Value Journey
Systematically mapped value streams to cut onboarding friction, accelerating customer time-to-value cycles.
Operational Attrition Kept Below
Instituted elite retention, training, and workforce management (WFM) protocols to protect team stability and operational continuity.
Commercial & Marketplace Impact
Monthly GMV Growth
Built lean operating engines to drive massive transactional scaling and rapid monetization architecture for high-velocity marketplaces.
Elite Enterprise Churn
Safeguarded predictable, high-margin revenue lines by stabilizing B2B enterprise delivery pipelines.
Recurring Monthly Active Users
Scaled marketplace ecosystems from ground zero to highly engaged, sustainable active user clusters.
03 — Expertise
Four pillars of executive leverage.
Skills refined across Amazon, Expedia and high-growth SaaS marketplaces — organized into the four operating capabilities behind every mandate.
Designing matrixed, multi-site delivery grids that stay stable under pressure — from hyper-growth to crisis.
- 01
Multi-Site Grid Management
Directing cross-functional footprints up to 800+ members across diverse international delivery hubs.
- 02
Business Continuity & Crisis Governance
Proven track record building recovery frameworks and cross-site contingencies with zero playbook.
- 03
Workforce Optimization
Shift patterns, incentive structures and training models sustaining high-performing cultures at <4% attrition.
Protecting platform lifecycles through disciplined CX/PX operating systems tuned to regional realities.
- 01
Ecosystem Retention Strategy
Customer success frameworks that structurally lower churn and drive top-line growth.
- 02
Metric Governance
Defining and moving cSAT, cNPS and vNPS across regional verticals to optimize throughput.
- 03
Hyper-Local Market Compliance
Navigating regulations, vendor networks and operational compliance across EMEA, APAC and GCC.
Embedding LLMs and automation into legacy backends so operations scale with technical leverage — not headcount.
- 01
AI-First Workflow Engineering
Modernizing legacy systems with LLMs and automated data/content pipelines wired into backend workflows.
- 02
Technical Leverage & Scale
Driving efficiency gains and MAU growth through automation instead of linear human headcount.
- 03
Product Operations Bridging
The operational authority connecting engineering capabilities with commercial and marketplace realities.
Translating multi-million P&L accountability into KPI architectures and boardroom-ready strategy.
- 01
Multi-Million Budget Accountability
Direct P&L impact, allocating resources that cut time-to-value by up to 85%.
- 02
Organizational Design
Building departmental KPI architectures, OKR frameworks and rigorous business review cadences from scratch.
- 03
C-Suite Stakeholder Influence
Translating real-time data trends into strategic priorities for executive committees and board-level leadership.
04 — Architecture
Technical Stack & Tool Architecture
Dedicated to building lean, automated scaling infrastructure.
Product Operations & Agile Delivery
AI Enablement & Creative Operations
Business Intelligence & Commercial Pipelines
Customer Experience & Lifecycle Marketing
Travel Tech & Global Supply Operations
Digital Media & Content Operations
05 — Footprint
Global operational footprint.
Multi-market P&L ownership across EMEA, Italy and the GCC - from enterprise giants to the architecture of high-velocity SaaS marketplaces.
Executive Leadership & Global Service Delivery
Tap a highlighted region for details
Nov 2025 — Present
Head of Operations · Ureed
Architecting customer & internal enablement systems from scratch. 85% faster time-to-value, sub-2% churn, +45% self-service adoption.
Jun 2021 — Oct 2025
Senior Operations Supervisor · Tarjama & Ureed.com
Cross-functional leadership for SMB and enterprise clients across EMEA and the GCC. Standardized playbooks, optimized quality and resource allocation.
Jul 2013 — Nov 2019
Senior Operations Manager · Expedia Group BPO
Multi-market P&L across Italy, Spain, Turkey, France & GCC. Scaled multi-country teams up to 800+. Led offshore launches into Japan.
Aug 2010 — Jun 2013
Senior Team Lead · Amazon BPO
Built the operational discipline foundation that would later define multi-market scaling and high-stakes performance balancing.
06 — Contact
Let's design your next operating system.
Open to executive roles, advisory and partnerships across EMEA and the GCC.